General Terms and Conditions

1. Scope and Seller Details

1.1 These General Terms and Conditions (hereinafter “T&C”) apply to all contracts for the supply of goods concluded between a consumer or business client (hereinafter “Customer”) and the seller:

Hifi Electronics s. r. o.
Jarabinková 6B, 821 09 Bratislava, Slovakia
Company Registration No. (IČO): 57636419
Tax ID (DIČ): 2122861807
VAT ID: SK2122861807
Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No.: 199668/B
Email: ssbhifi@gmail.com | Phone: +421 944 377 161

Any conflicting or deviating terms of the Customer shall not apply unless expressly agreed to in writing by the Seller.

1.2 A “Consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, craft, or profession.

1.3 A “Business Client” (Entrepreneur) is any natural or legal person or partnership acting in the exercise of their commercial, business, or professional activity when concluding a contract.

2. Conclusion of the Contract

2.1 Product descriptions displayed in the Seller’s online shop do not constitute binding offers by the Seller, but serve as an invitation for the Customer to submit a binding offer.

2.2 The Customer submits a binding offer by completing the online ordering process as follows:

  1. Selecting the requested goods or services,
  2. Adding the products to the shopping cart by clicking the respective button (e.g., “Add to Cart”),
  3. Reviewing the contents of the shopping cart,
  4. Proceeding to checkout by clicking the respective button (e.g., “Proceed to Checkout”),
  5. Entering/verifying billing and shipping information, selecting the payment method, and acknowledging the General Terms and Conditions and the Return Policy,
  6. Completing the order by clicking the button “Buy Now” (or “Place Order”). This constitutes a legally binding offer to purchase the selected items.

2.3 The contract is concluded when the Seller sends an order confirmation via email within three (3) working days. The Customer must ensure that the email address provided during the ordering process is correct and capable of receiving emails from the Seller.

3. Right of Withdrawal

3.1 Consumers generally have a statutory right of withdrawal in accordance with EU Consumer Rights Directive and Slovak consumer protection legislation.

3.2 Detailed instructions, terms, and conditions regarding the right of withdrawal are provided on the Seller’s dedicated Return Policy page.

4. Prices and Payment Terms

4.1 Unless otherwise stated, all prices displayed are final prices. Where VAT is applicable by law, it will be shown during checkout or on the invoice. Any additional shipping, packaging, or delivery costs will be clearly displayed during checkout.

4.2 Available payment methods are communicated to the Customer in the Seller’s online shop prior to completing the order.

4.3 If direct bank transfer (advance payment) is selected, payment is due immediately after conclusion of the contract unless agreed otherwise.

4.4 If payment is processed via third-party payment service providers (e.g., PayPal, Stripe, Apple Pay, Google Pay), the terms of service of the respective provider apply. Payment processing is governed by the operational terms of such providers, and the Customer must settle payments in accordance with the chosen service provider’s terms.

5. Shipping and Delivery Conditions

5.1 Goods are delivered to the delivery address specified by the Customer during the ordering process, unless agreed otherwise.

5.2 If delivery fails for reasons attributable to the Customer (e.g., incorrect address provided, non-acceptance of parcel), the Customer shall bear the reasonable costs incurred by the Seller for unsuccessful delivery and return. This does not apply to return shipping costs if the Consumer effectively exercises their right of withdrawal.

5.3 Risk of loss or damage:

  • If the Customer acts as a Business Client, the risk of accidental loss, damage, or destruction of the goods passes to the Customer as soon as the Seller delivers the item to the carrier, courier, or freight forwarder.
  • If the Customer acts as a Consumer, the risk of accidental loss or damage passes only upon physical delivery of the goods to the Consumer or a third party designated by the Consumer. However, if the Consumer explicitly selects a carrier not proposed by the Seller, the risk passes upon handing over the goods to that carrier.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery by suppliers, provided that the non-delivery is not the fault of the Seller and a concrete cover transaction was concluded with the supplier. In the case of unavailability of goods, the Customer will be informed immediately and any payments already made will be refunded promptly.

6. Retention of Title

6.1 For Consumers: The Seller retains ownership of the delivered goods until full payment of the purchase price has been received.

6.2 For Business Clients: The Seller retains title to all delivered goods until all claims arising from the ongoing business relationship have been fully settled.

7. Warranty and Liability for Defects

Statutory warranty provisions under applicable Slovak and European Union consumer protection legislation apply, subject to the following provisions:

7.1 For Business Clients:

  • The Seller retains the right to choose the type of remedy (repair or replacement);
  • Warranty terms and periods for Business Clients shall apply unless otherwise required by applicable law;
  • Claims for defects are excluded for used or surplus goods;
  • The Customer must inspect delivered goods upon receipt and notify the Seller of any apparent defects within reasonable time. Failure to inspect or notify shall be deemed acceptance of the goods.

7.2 For Consumers: Statutory consumer warranty rights apply. Consumers may report obvious transit damage directly to the carrier upon delivery and inform the Seller. Failure to do so does not affect the Consumer’s legal warranty rights.

8. Limitation of Liability

8.1 The Seller is fully liable for damage caused by intentional misconduct or gross negligence, for injury to life, body, or health, and for mandatory legal liability provisions (such as product liability laws).

8.2 In cases of slight negligence involving a breach of an essential contractual duty (a duty indispensable for achieving the contract’s purpose), the Seller’s liability is limited to foreseeable, typical contractual damages.

8.3 Any further liability on the part of the Seller is excluded.

9. Applicable Law and Jurisdiction

9.1 All legal relations between the parties shall be governed by the laws of the Slovak Republic, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

9.2 For Consumers, this choice of law applies only insofar as it does not deprive the Consumer of mandatory protective rights granted by the laws of the country where the Consumer has their habitual residence.

9.3 If the Customer is a business entity or merchant, the competent court having territorial jurisdiction over the Seller’s registered seat in Bratislava, Slovakia, shall have exclusive jurisdiction for all disputes arising from this contract.

10. Alternative Dispute Resolution

10.1 EU Online Dispute Resolution: The European Commission provides an online platform for out-of-court dispute resolution available at: https://ec.europa.eu/consumers/odr

10.2 Slovak Supervisory Authority and Consumer ADR:
The competent supervisory and alternative dispute resolution body for consumer disputes in Slovakia is:

Slovak Trade Inspection (Slovenská obchodná inšpekcia – SOI)
Central Inspectorate (Ústredný inšpektorát SOI)
Bajkalská 21/A, P.O. BOX 29
827 99 Bratislava 27, Slovak Republic
Website: https://www.soi.sk

Last updated: August 2026